I had the cosmetic plan when I bought my Volkswagen Passat and paid £500. After helping my son move house there appeared some scuffs and scratches on the rear bumper so I applied a claim to have them treated and repaired and filled an online claim form which was useless as it did not work so I sent an email along with a description and photographs of the damage, also I measured the damage to comply with the company,s precious Terms And Conditions.I estimated the cross sectional area of damage to be less than the cross sectional area of a circle the size of 30cm but my claim was refused at least 3 times. Because my photographs show other marks outside of the 30cm diameter they rejected on the grounds that the damage extends beyond their 30cm maximum even if I only want a certain amount of area repaired. So by their own t/c,s if I only have one mark within a 30cm diameter that needs repairing and they see another mark outside this area the claim will be refused on the basis that the damage extends further than the 30cm diameter. On a 6 year old car I can take a picture in any one area of 30cm diameter and I'm sure I'll pick another mark outside of it so this plan is absolutely not of any worth whatsoever so don't ever touch it.I have asked for my money back and have not had any answer to that question whatsoever.Leave well alone.
Claim your business profile now and gain access to all features and respond to customer reviews.
We work in close partnership with vehicle manufacturers and dealerships to strengthen their aftersales relationships with their customers, creating positive experiences that lead to increased loyalty and greater revenues. We call this ‘Ownercare’. The core of the business is service plans: with a live book of 1.8 million customers we are the acknowledged UK leader.See more
