Update to last review. A representative from EMAC has been in touch in regards to my unexpected so price increase when i change vehicles. After talking to the representative and explaining what I was told at the time of perches it seems that I was miss informed at the time of purchase by the dealership its self. EMAC have now explained in detail of the process when you change vehicles and explaind that it should have been made clear to me at the time of perches. They are also going to contact the dealer direct and ask them to re-educate their staff on what could happen if you change vehicles.When I first opened the service plan I was told that it if I bought a new vehicle it would simply change to the new vehicle. After 4 days of talking to the providing garage and Emac I finally managed to change vehicle, however it did cost me and extra £90 to change registration, this was down to inflation going back to Oct 25.
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We work in close partnership with vehicle manufacturers and dealerships to strengthen their aftersales relationships with their customers, creating positive experiences that lead to increased loyalty and greater revenues. We call this ‘Ownercare’. The core of the business is service plans: with a live book of 1.8 million customers we are the acknowledged UK leader.See more
