emac.co.uk

Not what it appears to be, at all

I bought EMAC cover when I was buying my car in the Trade Centre Wales at POS. It is sold to you as something you need and the Trade Centre staff have beautiful 3D images of the most expensive engine parts that could fail and and price of getting these repaired is designed to frighten the life out of you. Anyway, for £720 a year, you get a “service” included, come back to that in a moment and rescue with the AA and peace of mind in the event of something happening. Sounds great? Not so, I got my car serviced with their service partner Halfords. When I asked what had been done, they said oil and filters, so immediate question was, what about the spark plugs? I’ve been told to always get spark plugs changed when getting a car serviced. So, a few days later I sent EMAC an email asking about the spark plugs and they confirmed spark plugs are not included in the service. The day after the email, my car broke down luckily just before I entered the M4 motorway. Problem? Failed spark plugs. I called EMAC and to be fai, rescue was quick. I went to Halfords in Swansea and they jumped on it straightaway. I had to get back to work. Changed the plugs as I couldn’t wait for prior approval from EMAC as their email stated that the plugs aren’t covered. So, the point is, I cancelled the £60 a month because you can get breakdown assistance for less than £70 for your first year. Then shop around. You can get a full service for £350, that’s for everything. So these combined is around £520. Saving of £200. In the event of a major repair, EMAC have you by just stating “Wear and tear” and then what do you do to challenge that? Drag the broken down car around for second or third opinions? They know this. Anyway, that’s my experience of EMAC.

Date of experience: Feb 12, 2026