For years I have had a BMW monthly service plan. I look to alter this on a new vehicle to find EMac no longer offer this. The phone system is laborious and then when you get to the renewal section you find a recorded message to say it is no longer available and the Dealer should arrange this. You are happy to take the premiums but it is obviously far too much to expect the courtesy of advising your customers that things have changed. If you think this is good enough I suggest you hire someone in PR who has some manners.
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We work in close partnership with vehicle manufacturers and dealerships to strengthen their aftersales relationships with their customers, creating positive experiences that lead to increased loyalty and greater revenues. We call this ‘Ownercare’. The core of the business is service plans: with a live book of 1.8 million customers we are the acknowledged UK leader.See more
