Very bad experience. I was clearly told that everything was included under the warranty. However, when I reported that my rear windscreen defrost is not working, I was informed that this issue is not covered.This feels misleading, and I genuinely feel cheated, as this was never explained at the time of purchase.Additionally, your phone support is extremely poor. The contact number is ineffective — I can only reach an automated system and cannot get through to a customer service advisor despite multiple attempts.
Claim your business profile now and gain access to all features and respond to customer reviews.
We work in close partnership with vehicle manufacturers and dealerships to strengthen their aftersales relationships with their customers, creating positive experiences that lead to increased loyalty and greater revenues. We call this ‘Ownercare’. The core of the business is service plans: with a live book of 1.8 million customers we are the acknowledged UK leader.See more
