I am extremely disappointed with EmaC and the complete lack of responsibility they take for the companies they work with. I pay my insurance every month, yet when a serious problem occurs, there is absolutely no support.I reported an issue with Halfords, a company EmaC cooperates with, which failed to carry out the service I am paying insurance for. The service took over 6 hours, was not completed in full, and to make matters worse, my car somehow gained 4 miles while it was supposedly just sitting in the garage.Despite clearly reporting poor workmanship and unfulfilled service, EmaC did absolutely nothing. No investigation, no assistance, no accountability. They simply washed their hands of the issue.In my opinion, EmaC should take responsibility for the third-party companies they choose to work with. If they outsource services, they should also stand behind the quality of those services. At the moment, it feels like the only thing EmaC is good at is taking monthly payments — support and customer care are completely missing.I would not recommend this company to anyone who expects real help when something goes wrong.
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We work in close partnership with vehicle manufacturers and dealerships to strengthen their aftersales relationships with their customers, creating positive experiences that lead to increased loyalty and greater revenues. We call this ‘Ownercare’. The core of the business is service plans: with a live book of 1.8 million customers we are the acknowledged UK leader.See more
