Initially an Absolute disgrace of a company. Purchased a policy for my new porsche via Sytner Select and after 6 weeks had a curb incident and damage my alloy. EMAC rejected the claim saying (incorrectly) that there was flaking and wasn't covered. How on earth can flaking cause a curb scrape incident - their policy excludes damage from flaking but according to my legal representative only when flaking is the cause of the damage!!!. After a number of complaint emails and calls (very poorly managed by EMAC) they then moved to cancel my policy saying they accepted my request to cancel, after Sytner got in touch with them to discuss this rejected claim, when I had made no such request to cancel (in the least they would have call me before doing so). I paid good money for this policy in good faith and got extremely poor customer service, excuses to bail out of a claim and refusing my offer to meet them show my damaged wheel in person (I work just behind their offices). * Update 9/12/25 - It looks like now they have had a change of heart and honoured the repair but only as a gesture of good will. I still disagree with this decision as it should be fully covered by my policy - if they honour this I may change my review slightly but so far the sentiment remains
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We work in close partnership with vehicle manufacturers and dealerships to strengthen their aftersales relationships with their customers, creating positive experiences that lead to increased loyalty and greater revenues. We call this ‘Ownercare’. The core of the business is service plans: with a live book of 1.8 million customers we are the acknowledged UK leader.See more
