I spoke with Jason @ EMAC, as I had established that a previous Service Plan had become both dormant and "overpaid" and my "live" Plan was fine. Jason totally grasped why I was calling and checked to which bank a/c the "dormant Plan's balance" needed to be processed. A quick call - and Jason was great!My only "niggle": The initial call "triage" menu, and the time it takes to get through all of the hoops and loops are tortuously slow + painful.... and doesn't allow a selection until the full script has been read out by the automated voice! Please address this - it's more than a tad irritating! Thanks :-)
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We work in close partnership with vehicle manufacturers and dealerships to strengthen their aftersales relationships with their customers, creating positive experiences that lead to increased loyalty and greater revenues. We call this ‘Ownercare’. The core of the business is service plans: with a live book of 1.8 million customers we are the acknowledged UK leader.See more
