Bought an alloy and tyre schedule after having read their terms and conditions. I have since suffered damage to a tyre that needs to be replaced. Emac are stating that the tyre "seems worn down" (it is worn, as all non brand new tyres are, but still within legal limits as stated on the terms and conditions) and "does not have a puncture" therefore it is not covered...Nowhere in the terms and conditions that I signed does it mention these exclusions.The tyre is badly split, looks like I have driven over something but they are claiming it is not damage but "wear and tear" therefore not covered. Its obvious damage, not were and tear.I have questioned these fictitious and made up exclusions but the only reply I have had from them is their "final decision" so they are now ignoring my e mails...If these exclusions would have been mentioned in the terms and conditions that I signed, I would not have bought the policy in the first instance.They are trying their utmost not pay out.....Please give this company a wide berth, they are vague, uncommunicative and pay disregard to terms and conditions. Buy a policy from a company with integrity and morality, not this lot.
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We work in close partnership with vehicle manufacturers and dealerships to strengthen their aftersales relationships with their customers, creating positive experiences that lead to increased loyalty and greater revenues. We call this ‘Ownercare’. The core of the business is service plans: with a live book of 1.8 million customers we are the acknowledged UK leader.See more
