Stopped my direct debit. Was told I was owed a refund as I did not use my services. But previously I was told that I had a major service completed ? When ? Then I changed vehicle, they have me three options. I chose refund obviously, and the same person Keeley doesn't answer my questions. They said that I have to go back to my dealership who will provide me the refund. But even my dealership said it didn't make sense...as the money was coming out of my bank account to emac ! Til this day, emac are terrible, no service completed, no refund ? Asked about transferring it to my current vehicle, completely ignored and they cancelled everything.
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We work in close partnership with vehicle manufacturers and dealerships to strengthen their aftersales relationships with their customers, creating positive experiences that lead to increased loyalty and greater revenues. We call this ‘Ownercare’. The core of the business is service plans: with a live book of 1.8 million customers we are the acknowledged UK leader.See more
