Pathetic policy absolutely useless.
Firstly the phone numbers do not let you press 1, 2 etc to select the correct department.
I pay £100 a month maintenance which includes accidental tyre damage cover. I got a flat tyre and since I have been passed from pillar to post for the last two days, I call, am passed through to someone who says they cannot help and the process starts again. I have spoken to over 50 people and am no further forwards. I have a flat tyre and can't get it sorted out. I have been told to 'go to kwikfit' I have a flat tyre. Kwikfit say they cannot get the tyre requested.
SOMEONE HELP ME PLEASE
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We work in close partnership with vehicle manufacturers and dealerships to strengthen their aftersales relationships with their customers, creating positive experiences that lead to increased loyalty and greater revenues. We call this ‘Ownercare’. The core of the business is service plans: with a live book of 1.8 million customers we are the acknowledged UK leader.See more
