After several years of very heavy use by my wife and myself, the ottoman on my AmaMedic chair broke. Multiple screws eventually pulled through the plasticcasing and the ottoman basically came apart.Since the chair is still under warranty I contacted Heather at emassagechair.com. I have dealt with Heather on several occasions in the past regarding choosing and purchasing a couple of chairs for myself and my parents and she has always been amazing. This time was no different.She processed the claim and told me I would be contacted by the manufacturer. She explained that emassagechair.com is an independent sales company located in Las Vegas, NV, and they do not personally fulfill warranty claims. Within a couple of days the manufacturer emailed me to say this particular ottoman was out of stock and would need to be manufactured in China and shipped to me. They said it may take two to three months.I got back in touch with Heather and she used her "inside contacts" at the manufacturer to research if there were any alternatives, such as "borrowing" an ottoman from another chair to expedite the process, then replace the ottoman when the new one arrives.I live in the Arizona desert so I didn't expect super fast service from a manufacturer located in Texas but within a few days (yesterday) my new, replacement ottoman arrived and it is perfect!I have had fantastic experiences with emassagechair.com and specifically with Heather. I only know her through my business dealings with her but she has always treated me with patience and kindness as though I were a family member.If you are considering buying a chair online, this is the company you need to deal with. I highly recommend this company, and Heather specifically. She truly cares about her customers.
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