Purchased an Ogawa Touch massage chair. Slow delivery, but I picked it up locally to save delivery time even later. Chair was in three boxes and I assembled it myself. I wanted to see how everything worked. The air bags did not work and there was an strong odor of electrical over heating. After several calls to Ogawa and emassagechair, a tech came to my house to check out the chair. The factory did not connect the air hoses properly at the front of the chair, I had connected the hoses at the rear, which consisted of the back and the seat of the chair, but the connections at the front, which were not covered in the instructions, had not been made. The tech spotted the problem right away and after making the connections, the chair worked as designed.However, there is still an odor from the chair, although it is nowhere near as strong as it was before it was properly connected at the air lines. Perhaps it will eventually go away.I do like the chair as far as the massages go, and I feel better after using it.
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