I reached out to the company on November 28 to establish pre-authorized payments and promptly provided all necessary documentation. They replied asking for a void cheque, which I sent immediately. After waiting three days for a reply, they informed me that I needed to answer security questions—so I did. Then I waited another three days, only to be told that the void cheque didn’t align with the paperwork. This cycle continued, with each adjustment taking them days to resolve. By December 9—nearly two weeks later—the automatic payments still weren’t in place. I ended up calling them out of sheer frustration. It was only after I voiced my concerns that they finally completed the setup. The entire process was highly inefficient. Instead of providing a clear list of what they needed from the start, they extended it over numerous emails, each response taking days. This led to unnecessary delays and considerable frustration. I am definitely not satisfied with their customer service or communication. The previous service was excellent—this one has been disappointing, and I will be considering switching my children's investments.
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Embark is Canada’s education savings and planning company. We aim to empower families and students, giving them the tools, technology and advice they need to navigate their post-secondary journey and build a registered education savings plan that's right for them. With over $6.4 billion in assets under management, the company manages over 600,000 RESPs for Canadians nationwide and is expected to help approximately 116,000 students through post-secondary school this year.See more
