I ordered a custom sweatshirt from Embroly. When I submitted my order I explicitly noted that I only wanted the design in white thread and all other spaces in the design should be left blank so that the green sweatshirt would show through. When I reviewed the design, it appeared that this was the plan. However, when the sweatshirt arrived the design was wrong and they used black thread, as well as white thread. I reached out to customer service and they were extremely rude and dismissive. When I followed up, they never responded. I intended to order 100 of these sweatshirts from Embroly but will now just go elsewhere. Such a disappointing experience.7/8/2025 UPDATE: Customer service reached out after seeing my review and claimed that they would either replace my product for free or give me a full refund. I contacted them about remaking it. They then responded and stated that the original confusion wasn't their fault and they'd only give me a 30% discount code. I don't understand what's wrong with this company. They clearly aren't looking to retain customers. They clearly aren't looking to retain customers. Instead it seems that they just posted an offer of a refund/replacement in order to appear on their website as if they're providing great customer service.
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🔒 Important Notice: Embroly’s only official website is embroly.com. If you see our brand on other domains, they are fake or impersonation sites. To ensure quality and authenticity, please shop only at embroly.com.
At Embroly, we specialize in custom embroidery that adds a personal touch to your clothing and gifts. Whether you want to showcase your unique style, promote your business, or commemorate a special event, we've got you covered.
Our streamlined Design Proof process gives you full control—allowing you to review and approve your personalized design via SMS or email before it's embroidered. We offer a wide range of high-quality options, including T-Shirts, Sweatshirts, Hoodies, Polos, Totes, Aprons, and more.See more
