I placed an order for custom sweatshirts to ask my friends to be bridesmaids/groomsmen, and Embroly’s errors and appalling customer service ruined my plan. From the start, I communicated to Embroly that I needed the order by a certain date. The order arrived earlier than that date while I was out of town, but when I came home 2 days later to open it up, one of the sweatshirts had the wrong design on it. At this point, I needed the replacement 2 days later for my trip to ask my friends. Instead of owning their mistake, Embroly customer service blamed me for not asking for a replacement for 2 days after delivery (as noted, it was a weekend and I was out of town). They refused to ship the replacement via overnight delivery so I would get it in time, and instead shipped it with regular old USPS delivery that has a 6 day delivery estimate. (They lied and said they would be shipping it with priority mail to come within 3 days.)I’ve repeatedly begged Embroly to use overnight delivery, and they’ve repeatedly ignored me. They either ignore the specific questions in my emails or ignore the emails altogether. Once, they blamed their slow response time to being in a different time zone - even though I sent emails over the course of 12 hours (most of which were during their stated customer service hours of 9-6 EST), including 4 minutes after a prior email they had sent. Custom sweatshirts are a nice idea, but beware - this is not a reliable website. The quality control is clearly atrocious (I had 15 sweatshirts with the exact same design and they clearly didn’t check the designs for accuracy before sending, because one was randomly wrong). And if you have any issues with your order, instead of being helpful, Embroly customer service will ignore you and/or blame you. This experience ruined my plans to ask my friends to be bridesmaids on our trip and caused me so much stress. UPDATE: Embroly finally emailed me back and told me they couldn’t ship the replacement item overnight - rather than the 6 day option they chose - because fast shipping is too expensive. I have never in my life dealt with a company so unwilling to own their mistake and make it right. Customers are clearly worth nothing to them. They basically told me: we messed up and we know we have the ability to make it right, but we aren’t going to because we don’t feel like spending the money (a fraction of the money I spent on 15 sweatshirts!).
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🔒 Important Notice: Embroly’s only official website is embroly.com. If you see our brand on other domains, they are fake or impersonation sites. To ensure quality and authenticity, please shop only at embroly.com.
At Embroly, we specialize in custom embroidery that adds a personal touch to your clothing and gifts. Whether you want to showcase your unique style, promote your business, or commemorate a special event, we've got you covered.
Our streamlined Design Proof process gives you full control—allowing you to review and approve your personalized design via SMS or email before it's embroidered. We offer a wide range of high-quality options, including T-Shirts, Sweatshirts, Hoodies, Polos, Totes, Aprons, and more.See more
