Appalled by the service. First of all, I read in the order confirmation that within 1-2 days they would send a design approval. Well that took 5 days. The first design they sent looked good except my son's skin color. My husband is pretty dark brown and my son is tan. They made my son white, white like the white towel that was in the picture. I responded within two hours and asked for my son's skin color to be a shade darker, and explained he was tan. They took another whole day to respond and sent me a design update, but now my son's skin color was the same as his dad's. Seriously? So they only have two shades for skin colors? This was upsetting because it seemed like I was being mocked. I asked for a shade darker and they changed it to dark brown? At this point I'm losing patience, knowing I won't even hear back from them for another 24 hours and my time frame is coming to a close. I emailed them back and said if I'm not even going to get my order on time then just cancel it. Well that sure worked to get a response back same day. I was sent an email at 10pm confirming my cancelled order. They didn't even send any kind of explanation or apology with it. For someone paying $82 for a sweatshirt (!!!) you would think you'd want to salvage the sale. I guess this company doesn't believe in hospitality or it's customer base. I'll make sure to tell all my mom friends to avoid this company for any future gift ideas! Total waste of time.Update: I appreciate the reply I got from the owner but have not been contacted about a replacement item they offered. I feel perhaps this was a fake reply or it's just all for show to try and make up for the horrible experience. Cool.
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At Embroly, we specialize in custom embroidery that adds a personal touch to your clothing and gifts. Whether you want to showcase your unique style, promote your business, or commemorate a special event, we've got you covered.
Our streamlined Design Proof process gives you full control—allowing you to review and approve your personalized design via SMS or email before it's embroidered. We offer a wide range of high-quality options, including T-Shirts, Sweatshirts, Hoodies, Polos, Totes, Aprons, and more.See more
