One star is generous for this shoddy organisation. It is impossible to comment on the quality of its communication because it makes no meaningful effort to communicate with the customers who rely on - and pay for - its services. When bookings are cancelled, no notification is given. Instead, customers must endure long, frustrating phone calls just to discover that previously arranged transport has been cancelled without warning.After that, it becomes a matter of luck whether transport will be arranged at all. Today, I waited six hours. Despite being assured that transport was on its way, nothing ever arrived. I was told by Emed that 52 other patients were also in a leu to be allocated transport, as if the magnitude of the problem today should make me feel more generous when badly let down. I have now written to my MP, the Secretary of State for Health and Social Care, Care Quality Commission, PALS, and the hospital trust, in the hope that others will begin to question why taxpayer funds are being directed to a company that appears unable to carry out even the most basic tasks that other providers manage with ease.
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