My mum is 92 and being treated for cancer. She has limited mobility. Until recently, the ambulance service took her to hospital and there were no major issues with the transport. This time, something called 'Emed Group' went to collect her. They refused to take her because they were 'not allowed' to use her wheelchair (it had always been used before). They had their own wheelchair but apparently were not allowed to use it, because the booking had not specified that they could use their own wheelchair if need be. My mum not only missed an ultrasound appointment but Emed did not contact me (the notes requested them to call me if any issus arose). So my mum was left at home immobile, stuck in her chair, from 9.30 until her carers came back at 5pm (we had cancelled the lunchtime visit because of the hospital trip), no food, no drink, unable to go to the toiiet, so she soiled herself. .EMED did not call me nor her care agency. Giving one star only because no stars isn't a clickable option.
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