Shockingly bad service, I cannot believe a company that is dealing with elderly and frail individuals can make so many mistakes. My mum has been using this service to get to the South Wigston dialysis unit, she has on number of occasions not be collected as they thought she had already been picked up to be taken to the unit. They have arrived late and well past her appointment time. She has come home late at night nearly every night three times a week when she uses the service, she has come home after 11:30pm as well. This has caused her to have anxiety and the family to also suffer with the anxious waiting around as she needs a care when she comes home. Even though I have called up everytime something goes wrong with their timings, nothing is done to improve it, it is as if noone has the job to put measures in place to improve so it doesn’t happen again. I feel really helpless as no one does anything to sort the issues out and it has gone to a point where my mum has said she just can’t do this any longer all because of the transport issues. With this many complaints in place, something really should be done. I would suggest to avoid this service if possible if you have a choice, unfortunately I don’t have this choice as we need to get her to the unit but I really wish something is sorted out.
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