This company seemed reliable and efficient to start with. However, we were aghast when our cartons arrived in France. Almost all our precious crockery was in pieces. Art works and photo frames were not put in a wooden crate as agreed - the glass of the frames was smashed. None of the cartons containing breakables were labelled FRAGILE or HANDLE WITH CARE. We had paid for half the consignment to be packed by the transporter and had housed and fed a team of seven packers for two days. Yet, the company refuses to take responsibility and compensate us by saying that everything was packed by us and that we had not insured the entire consignment. We had moved twice earlier without any breakage. Emerald outsources the work to other companies without any quality control. They simply cannot be trusted to transport anything of value.There's a response after months ... but it's in blatant bad faith. The boxes packed by their packers had no bubble wrap unlike ours and the damage was unprecedented whether packed by us or by them. We certainly did not use any surf cartons - our cartons were those that come with our goods from Switzerland. Why were the wooden crates we paid for not provided? They supervised the loading into the truck and I can certify that there was no breakage on the path between the house and the truck. Emerald has not specified how and where the truck was unloaded and the container loaded. It is obvious that for 85 articles to be smashed there was not enough care in what they packed, possible damage due to fast driving on mountain roads and extremely rough handling while unloading and loading. I'm sorry to say that your response is inadmissible and only goes to show how untrustworthy you are.
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