The property itself was great, but the excessive and opportunistic cleaning charges completely ruined our experience. We were charged a staggering €900 in total for cleaning, despite leaving the place in a reasonable condition — dishes were done, most rubbish was removed, and only minor, easily wipeable marks were present.To make matters worse, €500 was charged to my card without consent. When challenged, Emerald only refunded €50, acknowledging that the dishes were, in fact, clean. They initially attempted to charge €50 just for doing dishes — on top of the already high cleaning fee we had agreed to.The justification for some of the extra charge included removing five items from the fridge. No damage was done to the property, and it was left in a normal post-rental state. Sadly, this experience has ensured we won’t be returning. Avoid.
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Emerald Stay is a revolutionary prop-tech company that manages high-end homes in non-urban destinations. Our team is shaking up the vacation rental market by creating a top-tier hospitality brand that uses reliable technology at every touchpoint. Guests can expect an unforgettable Emerald Stay experience, while owners can easily monitor their property and enjoy the benefits of passive income. In 2021 we received the “Best leisure property management company” award and in 2022 the “Sustainability” award at the global industry event by The Shortyz. We have offices in Geneva and Barcelona and have raised more than €25m from prominent investors in order to back our growth. Last but not least, we are recognized as a Great Place to Work®, and are accredited HappyAtWork® as well as B Corp®.See more
