Any company that needs even a basic level of agility should stay well away from this bank.I opened this account fully disclosing that I am based abroad. A simple issue with a phone number arose, and honestly, I’m glad it did, because it exposed how dysfunctional this bank is before I actually needed to move money or run real operations through it.After multiple email exchanges that were mostly confused and contradictory, I was told I had to visit a branch in person just to change the account phone number. For a so-called modern business bank, that alone is astonishing.At the branch, I was seen by a representative who stamped the same form four times. I then waited another 30 minutes to see the branch manager, who also stamped the same form four times. I was assured that within a few days everything would be updated and I could properly access my account.There was no communication at all. When I followed up, more confusion followed. Apparently, the phone number had been changed, but “digital services” require a completely separate form, which also must be stamped in the branch, by a relationship manager. One problem: no relationship manager has ever been assigned to my account.I genuinely do not understand how this bank operates in the 21st century. The processes are completely archaic, and the customer service is worse. Emails are clearly not read properly, concerns are ignored, and there is no real attempt to understand or solve the problem. It feels entirely procedural, with no ownership or accountability.The final irony was when I instructed them to close the account and they responded by asking me to complete yet another form.At that point, all you can really do is laugh.This bank is a complete waste of time. For any business that values efficiency, clarity, or modern banking standards, this is absolutely not the place to be.
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