My experience with the service has been extremely disappointing. I ordered a kingsize refurbished mattress on 9th December, but it didn't arrive until 22nd December and was actually a double, not a kingsize. I arranged for a replacement on 23rd December, which arrived on 30th December. While it was kingsize, it was in terrible condition—rusty springs, the memory foam never inflated, and the entire mattress was lumpy. Now, they are insisting that I need to make a warranty claim to get a refund or replacement, even though I've had the mattress for less than a week. They also mentioned that a manager would call me back to discuss, but I never received a call. Very frustrating experience with the company.
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