This is company is a scam. Do not buy. I purchased a mattress at the start of January, waited the entire month for it to be delivered. Had to call them 4 times and then they admitted the item 'went missing' in their delivery depot. Was promised compensation, didn't get anything. Waited another two weeks for a replacement, they delivered the matress but the local delivery company refused to collect my old mattress, even though I'd paid Emma for that additional service. Turns out Emma had messed up the delivery again! Each time you call them, you can only speak to an 'agent' who will apologise and promise to help. And then they do nothing. I asked to speak to a manager to complain. I was told I couldn't. There is no customer service management. This is just a company that manufactures a cheap product and then outsources everything else to a bunch of agents/agencies that couldn't care less. This is not a real company. Do not buy their products. If you doubt what I say, just look at their responses to all the 1-star reviews... 'we're sorry, we understand you're disappointed' that's all they do, say sorry and hope you go away. Please save yourself the hassle and buy something else.
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