I would give zero if that was an option. The worst customer service ever. I bought a weighted blanket and the site said the removable bamboo cover was included with the blanket. Site also said the blanket itself was machine washable. The blanket arrived without the cover and the label stated handwash only. I contacted Emma and this led to 2 weeks back and forth including phone calls. I sent screenshots of what the site said so I assumed the cover would be sent. Not a chance. The best they could offer initially was for me to return for refund. As I was happy with the blanket and because of the environmental implications of returning the blanket for disposal I asked if it would not make more sense to just send the cover as advertised. The answer (eventually)was no. They suggested I buy the cover from the site but I discovered the cover can’t be purchased separately. When I told them that they didn’t respond. So I returned and ordered a blanket with cover from Polar night. Avoid this company at all costs. Not sure what Emma Ireland means as they are not based in Ireland. Just another example of this company lacking in integrity, honesty and decency. UPDATE following reply from Emma. I emailed and phoned countless times but met with either ‘sincere apologies for the delay’ with the reply or there is nothing we can do so return the blanket. I won’t be reaching out to them again as I don’t have time. I hate leaving negative reviews but on this occasion I wanted to warn others.
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