Ordered a mattress bundle as we were moving into a new house end of August, currently over a month later and no sign of our order or mattress. Just got an email over 2 weeks later saying they're "replenishing" a duvet that was part of the order. Absolutely terrible, they've given two different delivery windows now and failed to do anything. Awful experience, regret spending almost a grand with this company, questioning at this point if they even exist?Updating the review as latest comms are now saying at least 6 to 8 weeks minimum before a potential delivery. Customer service refused to just send me the mattress without the duvet (apparently that's the only thing out of stock). They also refused to refund my order and give me a goodwill discount to just buy the mattress by itself and not in the bundle that seems to be their delivery hold up.Was told that if this mattress bundle ever arrives, they'll consider giving me a partial refund as compensation, but won't decide how much and whether they will do it until the mattress has been delivered, which there's still no sign of.I was happy to let them off if they just cancelled the original order and offer me some sort of discount to still get a mattress asap as over a month in a new property now with nothing to sleep on.Absolutely abysmal company, avoid at all costs. They advertise massive discounts and great deals on their website and then don't fulfill the orders (and when they do screw up, refuse to do anything to resolve the situation). I would be extremely wary of their 100 night trial and return policies DO NOT TRUST THEM I sincerely doubt they would honor any sort of warranty or trial based on my experiences so far with Emma, first time trying to buy something from them and never again. Horrendous.
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