The mattress itself? Comfortable. No complaints there.But everything else about this company is an absolute disgrace.They sent me a broken bed frame not once, not twice, but three times. Every time I went through their “support” process: sent photos, got promises that it would be replaced, and then they shipped me the exact same damaged frame right back. They even admitted it was broken before sending it again.That’s not customer service that’s contempt for the customer.After the third time, I gave up, because clearly, they weren’t interested in fixing anything.Emma Sleep has managed to turn what should have been a simple purchase into a total farce. If you value your time, sanity, or patience, go anywhere else.Comfortable mattress, infuriating company.
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