Do not buy from Emma Mattress, it was the worst aftersales experience I have ever had in my life. I suffered so much stress because of it.They were ever so nice when purchasing the mattress but when I decided to return it due to a few reasons.1. The mattress was round edged....my bed is square but it doesn't state that on website, 2. More Importantly the Mattress itself was the wrong size......which left me with about 2" showing of the Base all around the bed. They admitted that it was a manufacturing fault. 3.The Mattress was not of the quality I ordered, it was much harder.4. The Pillows were dreadful...they were like clumps of hard cotton wool so couldn't use them at all.As it was a bundle I purchased, it also included a mattress protector which for obvious reasons didn't fit as bed size was wrongly made so it never stretched over the bed properly.5. They offered and I agreed to a Full Refund and to returning everything that was in the bundle. 6. They were supposed to send someone to collect it all but that was when ......I couldn't get a reply to my emails...Eventually I did and it was collected.....?.........MY REFUND.......That's when the real Emma showed their true colours....??......I had to chase them for probably 2MONTHS .I finally got my refund but ....OH NO....it wasn't the full amount....THEY LEFT ME €142 SHORT......Now again I'm chasing BUT AS USUAL NO REPLIES.EVENTUALLY I HAD TO DO A CHARGE BACK WITH VISA.....you have to wait a month so they can object if they want But guess what....No objection....so I now got my money back.I have documentation to support all of the above.I STRONGLY ADVISE .....DO NOT BUY FROM EMMA....MATTRESS......GO TO AN ACTUAL STORE AND DEAL WITH REAL PEOPLE.THIS WHOLE PROCESS TOOK ALMOST A YEAR.DON'T SAY YOU HAVEN'T BEEN WARNED.
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