We purchased the Emma Premium Mattress in May 2023 after a serious back injury. We chose Emma Sleep specifically because of their claims about premium support, durability, and long-term spinal alignment. We deliberately invested in their highest-tier model expecting exceptional quality.Less than three years later, the mattress has developed a deep and unacceptable dip. It no longer provides proper support and is now actively worsening my husband’s back condition.A mattress sold with a 10-year warranty (especially a premium model) should not structurally fail this quickly. This is not normal wear and tear; this is a significant sag that makes the mattress uncomfortable and unsuitable for someone with back issues.At this stage, we are extremely disappointed and feel let down by a product that was purchased specifically for injury recovery.We hope Emma resolves this quickly and stands behind the quality they advertise.
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