Title: Deeply Disappointed – Poor Quality & ServiceI rarely leave reviews, but my experience with Emma has been so frustrating that I feel I need to. The mattress itself was nothing like advertised: uncomfortable from day one, with poor support and clear dips forming after only a short period of use. What makes it worse is the customer service — extremely slow to respond, dismissive when they finally do, and unwilling to offer meaningful solutions.The return/guarantee process is overly complicated, with delays at every step. It feels like once they’ve taken your money, you’re on your own. I had expected a reputable company with good support, but this has been the exact opposite.If you value quality sleep and straightforward customer care, I’d strongly recommend looking elsewhere.
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