Ordered a mattress on 12th January, despatch confirmed with delivery date by 21st January. Did not arrive. Despite many phone calls and oral and email promises, offered a refund on 21st January. Still pursuing refund and on 3rd February the call centre, acting on behalf of Emma, said refund will be processed today or tomorrow but it could take 7 to 14 days for my credit card company to process the refund!All talk and no action so far.
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