This app had poor service after I ordered an iron. The iron arrived without factory seals, a water dosimeter, and with a bent ironing surface spout. I requested a return with photos. It took days for them to respond. Frustrated, I asked for a refund instead of a replacement due to lack of communication. They refused, claiming it's their choice. After waiting over two weeks for inspection, they initially said they'd repair it, then said it's cheaper to send a new one, and finally, they couldn't send a new one, offering compensation instead. I waited a month without an iron, unable to purchase another. My negative comment wasn't posted due to app censorship of negative feedback.
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