empik.com

2.4
2.4 Based on 21 reviews

Największy w Polsce sklep internetowy i portal kulturalny. Ponad 2 miliony tytułów: książki polskie i obcojęzyczne, muzyka, filmy, multimedia oraz elektronika....

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Phillipps Bell
Empik is a disaster on wheels

Empik is a disaster on wheels. Maybe some locals might use it if they have a cautionary country-specific VISA card – this reminds me of the Russian issues with restrictions. It's bizarre that in a supposedly European country, in a company which allegedly has a history and reputation, someone would hire such a dysfunctional operation manager who can't handle payments with VISA cards issued by a bank other than a Polish one. It's like shooting oneself in the foot and then sawing off the wounded part on the spot. I had a few subscriptions, although their selection isn't vast. I wanted to pay for another one and got a confirmation after using my VISA (UK bank). Everything seemed fine, a charge equivalent to 1 zł in GB Pounds currency appeared in my bank account, and I thought the matter was settled. But then, suddenly, there was a second charge attempt (?), followed by hours of confusion with customer service, and in the end, I was informed that they accept VISA, but only from a Polish bank (really not a joke). Someone once said that Poland is a wild country; I say don't insult the wild places because there, all cards work.

1
Date of experience: Aug 13, 2023

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Business Details

  • Największy w Polsce sklep internetowy i portal kulturalny. Ponad 2 miliony tytułów: książki polskie i obcojęzyczne, muzyka, filmy, multimedia oraz elektronika.

  • language https://www.empik.com

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