empiredelivery.uk

5
5 Based on 641 reviews

Order Fulfilment, Secure Storage, Delivery Service. Bespoke 2-Person White Glove Deliveries Across All of the UK....

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Average Rating

5

/
5

641 Reviews

5 Star
97%
4 Star
2%
3 Star
0%
2 Star
0%
1 Star
1%

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Review Time

Ross McNally
Cozmo Sofa Delivery 11/02/26 Missing parts, late evening delivery. All went fine, just would be nic

Cozmo Sofa Delivery 11/02/26
Missing parts, late evening delivery. All went fine, just would be nice to get the rest of our sofa. No response from calling courier number and awaiting further updates from Cozmo and Empire. From lots of experience with couriers, this is not the best. Oh and we paid additional for assembly, which was not mentioned by Empire at point of delivery. Rgds

2
Date of experience: Feb 11, 2026
Rob Battie
Empire delivery are absolutely the best delivery company ever to step foot through my door. They we

Empire delivery are absolutely the best delivery company ever to step foot through my door.
They were delivering a replacement sofa on behalf of downtown Grantham after the previous company completely made a mess of the leather during a rushed bodged job.
The two men from Empire spent in excess of an hour and forty five minutes here.
At no time did they rush they removed shoes every time they had to step into our carpeted lounge.
They removed and wrapped the old damaged sofa and carried the new sofa in without any fuss or damage.
True and consummate professional service a pleasure in this day and age of drop and run delivery.
Once again thank you Empire and I truly hope that Downtown stores continue to use you going forward I think you are the solution to the delivery problem they previously had.

5
Date of experience: Jan 29, 2026
Davina W.
Fantastic Delivery Experience!

I recently received my sofa delivery from the company. They kept me updated and reached out at each step, ensuring it was a fantastic experience. A huge thank you to the team members who were incredibly knowledgeable and interacted with great professionalism. It's impressive to witness their efficiency and ease in handling everything. Both representatives are commendable and a joy to collaborate with.

5
Date of experience: Jan 22, 2026
Sharleen Brown
Fantastic delivery team. Courteous, considerate, and attentive. Updated us on arrival time.

Fantastic delivery team. Courteous, considerate, and attentive. They kept us updated on their arrival time and positioned the furniture flawlessly, removing all the packaging. Thank you!

5
Date of experience: Dec 08, 2025
Consistent communication throughout

Great communication - notified a day in advance, provided a three-hour delivery window, sent a text in the morning, and called 20 minutes before arrival. All delivery services should operate this way!

5
Date of experience: Dec 01, 2025
Michele Patterson
Outstanding service

Outstanding service, needed to change the delivery time, and it was handled effortlessly. On the day, I received a call 20 minutes before they arrived. Efficient delivery and setup.

5
Date of experience: Dec 01, 2025
Maura Butler
Fantastic experience

New leather furniture was a tight fit in the living room, but the delivery team knew exactly how to get it inside. They were very respectful of my home and removed their shoes due to the wet weather. They arrived on time and notified me when they were nearby. Fantastic service.

5
Date of experience: Dec 01, 2025
Misty
Excellent communication and convenience

Excellent communication - informed well in advance, provided a three-hour window, texted in the morning, and called 20 minutes before they arrived. All delivery companies should follow this example!

5
Date of experience: Dec 01, 2025
Tracy Adams
Extremely professional

Extremely professional and supportive collection and delivery service. Highly recommend.

5
Date of experience: Nov 29, 2025
Becca Smith
Effective communication

Effective communication. Prompt, courteous, and efficient.

5
Date of experience: Nov 29, 2025

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