Review Time
Cozmo Sofa Delivery 11/02/26
Missing parts, late evening delivery. All went fine, just would be nice to get the rest of our sofa. No response from calling courier number and awaiting further updates from Cozmo and Empire. From lots of experience with couriers, this is not the best. Oh and we paid additional for assembly, which was not mentioned by Empire at point of delivery. Rgds
Empire delivery are absolutely the best delivery company ever to step foot through my door.
They were delivering a replacement sofa on behalf of downtown Grantham after the previous company completely made a mess of the leather during a rushed bodged job.
The two men from Empire spent in excess of an hour and forty five minutes here.
At no time did they rush they removed shoes every time they had to step into our carpeted lounge.
They removed and wrapped the old damaged sofa and carried the new sofa in without any fuss or damage.
True and consummate professional service a pleasure in this day and age of drop and run delivery.
Once again thank you Empire and I truly hope that Downtown stores continue to use you going forward I think you are the solution to the delivery problem they previously had.
I recently received my sofa delivery from the company. They kept me updated and reached out at each step, ensuring it was a fantastic experience. A huge thank you to the team members who were incredibly knowledgeable and interacted with great professionalism. It's impressive to witness their efficiency and ease in handling everything. Both representatives are commendable and a joy to collaborate with.
Fantastic delivery team. Courteous, considerate, and attentive. They kept us updated on their arrival time and positioned the furniture flawlessly, removing all the packaging. Thank you!
New leather furniture was a tight fit in the living room, but the delivery team knew exactly how to get it inside. They were very respectful of my home and removed their shoes due to the wet weather. They arrived on time and notified me when they were nearby. Fantastic service.
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