I truly wish I could recommend this service, but our experience was disappointing. The sales representative had little understanding of what the installers would actually do and failed to clarify how the final installation would appear. The installers damaged a piece of furniture and attempted to repair it without informing us, ultimately ruining it. The representative assured us she would follow up about the situation, but we haven't received any communication in four days. Her managers were too occupied with meetings to provide a solution. Additionally, payment is required in full before the installation is finished, leaving the company in complete control. They seem indifferent to both customers and the subcontractors they employ. If you don't approve the job, the installers, who are not monitored unless complaints arise, do not get paid. Overall, it was a very unsatisfactory experience.
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The Empire® Experience has helped Over 1 Million Satisfied Customers find quality Carpet, Flooring and Window Treatments. We provide award-winning customer service before, during and after your installation. And we’ve been doing it for Over 50 Years. We are committed to ensuring you receive the outstanding service you deserve. If you ever need to reach us, call 24/7 at 800-588-2300®, even after the job is complete.See more
