Since you came here to see what actual peoples' experiences are using Empire Today, believe the hundreds (thousands on some sites) of 1 star reviews you're reading. There are currently 1,544 complaints in the last 3 years just in Colorado Springs, per the Better Business Bureau. This is the worst experience you will have installing your new flooring and additionally the joy goes on and on. You may get lucky and your issue will get resolved. Don't bank on it though - as all these one stars will attest to. It's now in the Better Business Bureau's hands for me then a lawyer. They should be closed down but unfortunately people keep using and funding them, and they get away with it. (Thus, the lawyer)
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The Empire® Experience has helped Over 1 Million Satisfied Customers find quality Carpet, Flooring and Window Treatments. We provide award-winning customer service before, during and after your installation. And we’ve been doing it for Over 50 Years. We are committed to ensuring you receive the outstanding service you deserve. If you ever need to reach us, call 24/7 at 800-588-2300®, even after the job is complete.See more
