You would think if someone was submitting a “Hardship Withdrawal” the request would be fulfilled with some sense of urgency. But no. The follow up is completely unprofessional, the required teams are not on the same page when it comes to processes or status. The fact that you even have to jump through hoops to access your money adds salt to the wound. After completing missing information, one directly with an employee, I received the an email stating the missing information was incomplete. I had to once again call to speak with an agent who said “oh yea, I see that we’ve got that, let me connect with a specialist) Then to find out it will take an additional 3 days to be assigned to an agent…. Not processed. Assigned. Terrible system. Terrible set up. Lack of urgency. Communication amongst teams, and to the user falls short. Thank goodness I was proactive and am seeking assistance well before the date demands, because I’d be “s*** out of luck”
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