One would think that submitting a 'Hardship Withdrawal' would lead to a prompt response. Unfortunately, that is not the reality. The follow-up is highly unprofessional, and the teams involved appear completely out of sync regarding processes and updates. The need to jump through multiple hoops to access funds is incredibly frustrating. After submitting the required information, including a direct conversation with a representative, I received an email stating that the information was still incomplete. I had to call again to speak with an agent who confirmed receipt but indicated it would take an additional 3 days just to be assigned to a specialist—not even processed yet. The system is inefficient, the setup is poor, and there is a glaring lack of urgency. Communication between teams and with users is severely lacking. Thankfully, I was proactive in seeking assistance well before deadlines; otherwise, I would be in a much worse situation.
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