The handlebar control pad for the bike stopped working two weeks after purchase. This caused the e-bike to suddenly turn off mid ride. Brought it into the shop and was told it needed software updates. Shop performed the update. Bike worked for two days and controller stopped working mid ride again. Now we are waiting for Royal Dutch to "approve" a replacement controller, send it to the shop and have it replaced. All of this on a brand-new bike. It should not be a question that this should be fixed/replaced. Why would you build a bike that can turn off mid ride because it needs an update?? Very disappointed. Would not recommend.
Claim your business profile now and gain access to all features and respond to customer reviews.
Open a no-fee Raisin account in minutes and spread your savings across our growing network of banks and credit unions. You’ll get $250,000 of insurance coverage per institution, per individual, and be able to manage your savings in one account. Earn more, SaveBetter™.
