I’m pretty sure the support team is a poorly written AI. The first question was to ask me things which were on the initial request form. Then the “person” said they’d look into it, and ghosted me. From there, they tried to close the ticket saying I didn’t provide info. I asked for clarification, as the ticket was held on their end as they investigated, and they just resent the message again as is. Now it appears that they’ve just gone and closed the ticket with no resolution.
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