I purchased two straw sippee cups and took one out of package to use. The tab was so hard for me to pop up, I didn't believe my 2 yr old grandson could. The cup when tilting also leaked. My daughter purchase the sportee cups few months back and they don't leak and there is no tab to open as it has a spout. I requested these as a replacement product. I was advised that an order was replaced and should be received in 10 business days. On the 11th day I hadn't received them and sent an email for a tracking#. I was advised there wasn't one but someone would look into the situation. The next day I did receive the sportee cups and notified by email of this so they could stop looking into the matter. These cups are much better and my grandson is not able to chew the spout due to the silicone texture as he does other cups. Very pleased the offer of a replacement set and the entire interaction with your reps. Thanks Carol
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