I bought a Tommee Tippee Perfect Prep machine and from the day that it arrived, it hasn't worked. I tried dealing with the retailer, they sent me a partial refund, refused to do an exchange and told me to deal with the manufacturer. I tried dealing with Tommee Tippee and they tell me that because the product was used the warranty's void. Then they tried telling be that, because the retailer in Spain sold me the product in Canada, that they don't warranty the product; because they can't guarantee how the product may or may not work in another country. These are the most ridiculous excuses I've ever heard from a company, when a customer is simply asking for an exchange of a product; due to a product being defective from the beginning.UPDATE TO BOGUS REPLY:This thing doesn't let me reply to your ridiculous remarks, So I will just add to my original complaint.The converter is not the issue because the machine works through the set up stages and then it won't put out temperatured water. If the converter was the issue, the machine wouldn't work at all. I've already told you Con artist's that the retailer sent me a partial refund and then told me to deal with the manufacturer (aka YOU) as it comes to a warranty issue with the machine being defective. Regardless, at the end of the day, this machine that arrived here defective has your brand name on it, simply using any excuse that you can to not provide customer service is avoiding responsibility for your product. There's nothing stated in your manufacture warranty that your product can't leave a certain country or that your product can't be used in other countries or else it would void the warranty. Considering The first person from your customer service department tried telling me that because I opened the product and tried to use it, it voids the warranty; it just shows how full of crap you guys are. Considering every one of your replies to complaints on here have the same generic response at the beginning of telling the customer, "We're sorry that you feel this way", Just shows how horrible your customer service is as a corporation. Telling a person that you're sorry they feel a certain way, isn't taking any accountability for your product's being defective or for your complete lack of customer care either. It's basically telling a person, too bad we don't care how you feel. It's okay though, I'll file my consumer complaint for fraud to our Canadian (not US, as you keep claiming in from) government and at some point when you get enough of those filed against you, countries won't allow your products to enter their country. Stop ripping people off and start honoring the broken guarantees that you sell with your products. Stop telling your customers that you're sorry and start showing them that you're sorry instead.
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