Tommee Tippee Products and Customer Service continue to disappoint. I have been trying to figure out the issue with my Advanced Bottle Warmer since early January. The customer service have been friendly enough, and appear to be helpful, but so far they have not followed through on any promise. After determining our original Advanced Warmer was malfunctioning, I was instructed to “cut the cord off the machine” and send in a photo with my address & details in the photo. After the photo was received, they would mail me a new unit under warranty. I told them this was unacceptable, as it would leave me without a warmer for 10 business days (their shipping estimate). We finally received our new warmer this week, only to discover we were sent a different model (Easy-Warm). I cannot believe the difficulty I have had to warranty a defective product. Not only will I not buy Tommee Tippee products, I will actively dissuade friends and family to do the same. Utterly disappointing.
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