I called customer service a year ago to purchase replacement valves for my sippy cups. They told me they would send them to me free, but they were out of stock and would add me to a list to ship when they become available. After six months I didn't receive them and called again, got added to the list again. Six months later I called again. (After a year now) I was finally told they were in stock and I would receive a shipment in 10-14 days. I never received them. After waiting a month I reached out again asking for tracking as I haven't received them and was told due to the holidays there was a delay and I would receive them by the start of the next week. It's been two weeks since then (six weeks since I was told they would be sent) and I have not received them. At this point I have no valves left and all 9 of my cups (which are in good condition except valves) are trash since you cannot buy the valves elsewhere.
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