There was considerable communications issues. I attempted to send messages through the website because the unit had not arrived weeks after I bought the unit and it was days before I got a response. It seems additional information was wanted on the prescription, but the emails sent to me did not arrive (yes, I checked my SPAM filter) and finally a very helpful young man called me and was able to assist in getting this resolved. Bottom line: I urge you to improve your communications, especially via your website.
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