I realize this was really my fault, but I'd paid for two-day expedited shipping and then didn't receive my travel Cpap. Eventually I got an email that said my order had been cancelled. When I called, customer service told me it was because I hadn't sent in my prescription. Again, my fault, but because it wasn't covered by insurance anyway, I didn't realize I needed to send my prescription. It would be helpful for that to be made very clear when ordering online. Again, it might have been stated somewhere other than on my confirmation email, but I didn't see it - a large, bold reminder, maybe before payment, would be very helpful.
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