I am already a Air sense 10 CPAP user for almost an year now. When I ordered a second portable device (Air Mini) due to my frequent travel, the delivery team was insisting on more information on the prescription, I have already procured the earlier device with the same prescription from Canada. How can the rules be different? This conversation back and forth with my doctor's office and customer advocates delayed my order for almost 2 months. If the rules are different, it should be communicated before the payment is made. So that the customers can take a informed decision.
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