Just today discovered that $220,000 I transferred into a Western Alliance high-yield savings account using Raisin.com has been sitting in a Raisin cash account for ten freaking days. And therefore not earning any interest.It's a Saturday during the long Labor Day weekend, so ZERO live customer support until Tuesday? Seriously? The chat is absolutely useless. When it can't provide answers to simple questions, it asks if you need a live agent. Then when you say yes, for the love of god give me a live agent, the chat tells you tough luck, nobody available until Monday. In this case, probably Tuesday because of the Labor Day holiday. Why ask if the customer wants a live agent if you can't actually provide a live agent? A simple if-else-then statement could check for what day it is, and then offer a live agent depending on the day of the week.The fact that Raisin's developers aren't even competent enough to do a day-of-the-week check before asking if you want a live agent suggests pretty shoddy programming skills. On a site that's handling large sums of money, that's a huge red flag for me.
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