I had a positive experience with Raisin for over a year and used their platform with one linked account. Unfortunately, a recent situation led me to close my account.I received an email requiring me to upload a bank statement to verify my ownership of the same account I had been using since the beginning. The request raised concerns because it mirrored how scams typically operate—emails with links asking for sensitive information. To be cautious, I went directly to Raisin’s website and contacted customer service for confirmation.I uploaded a statement with my name, address, and account information visible, but I redacted the last few digits of my account number. Shortly afterward, I was told that this was not acceptable, even though the original email said a full or partial account number was fine. When I provided a screenshot of their instructions, I was told new requirements—that the ending digits specifically must be visible.The conflicting guidance, combined with the insecure-feeling process, undermined my trust. If Raisin is acting as a financial institution, their communications and processes around sensitive document uploads should be clearer, consistent, and handled in a way that does not resemble phishing tactics.I regret having to close my account, as I enjoyed using Raisin before this incident. But clearer, safer, and more transparent handling of sensitive information is essential for customer trust.
Claim your business profile now and gain access to all features and respond to customer reviews.
Open a no-fee Raisin account in minutes and spread your savings across our growing network of banks and credit unions. You’ll get $250,000 of insurance coverage per institution, per individual, and be able to manage your savings in one account. Earn more, SaveBetter™.
